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Terms of Use

General Information:

  • You should register for SBTOnline services at the branch where you maintain your account.
  • If you maintain accounts at more than one branch, you need to register at each branch separately.
  • Normally SBTOnline services will be open to the customer only after he acknowledges the receipt of password.
  • We invite you to visit your account on the site frequently for transacting business or viewing account balances. If you believe that any information relating to your account has a discrepancy, please bring it to the notice of the branch by e-mail or letter.
  • In a joint account, all account holders are entitled to register, as users of SBTOnline, but transactions would be permitted based on the account operation rights recorded at the branch. (To begin with the services will be extended only to single or Joint E or S accounts only).
  • All accounts at the branch whether or not listed in the registration form, will be available on the SBTOnline. However the applicant has the option to selectively view the accounts on the SBTOnline.


  • The Branch where the customer maintains his account will assign
    1. User Name &
    2. Password
  • The User Name and Password given by the branch must be replaced by a User Name and Password of the customer's choice, when you log on to SBTOnline for the first time. This is mandatory.
  • Bank will make reasonable use of available technology to ensure security and to prevent unauthorised access to any of these services. The SBTOnline service is VERISIGN certified which guarantees, that it is a secure site. It means that
    1. You are dealing with SBT at that moment.
    2. The two-way communication is secured with 128-bit SSL encryption technology, which ensures the confidentiality of the data during transmission.
  • These together with access control methods designed on the site would afford a high level of security to the transactions you conduct. SBT will soon be implementing PKI/Digital Signature.
  • You are welcome to access SBTOnline from anywhere, at anytime. However, as a matter of precaution, customers may avoid using personal computers with public access.
  • There is no way to retrieve a password from the system. Therefore if a customer forgets his password, he must approach the branch for re-registration.

Bank's Terms:

  1. All requests received from customers are logged for backend fulfillment and are effective from the time they are recorded at the branch.
  2. Rules and regulations applicable to normal banking transactions in India will be applicable mutatis mutandis for the transactions executed through this site.
  3. The SBTOnline service cannot be claimed as a right. The bank may also convert this into a discretionary service anytime.
  4. Any dispute between the customer and the bank in this service is subject to the jurisdiction of the courts in the Republic of India and governed by the laws prevailing in India.
  5. The Bank reserves the right to modify the services offered or the Terms of service of SBTOnline. The changes will be notified to the customers through a notification on the site.

Customer's Obligations:

  1. The customer has an obligation to maintain secrecy in regard to username and password registered with the bank. The bank presupposes that login using a valid username and password is a valid session initiated by none other than the customer.
  2. Transaction executed through a valid session will be construed by SBT to have emanated from the registered customer and will be binding on him/her.
  3. The customer will not attempt or permit others to attempt accessing the SBTOnline through any unlawful means.

Dos & Don'ts:

  1. The customer should keep his/her username and password strictly confidential and should not divulge the same to any other person. Any loss sustained by the customer due to non-compliance of this condition will be at his/her own risk and responsibility and the Bank will not be liable for the same in any manner.
  2. The customer is free to choose a password of his own for SBTOnline services. As a precaution a password that is generic nature, guessable or inferable personal data such as name, address, telephone number, driving license, date of birth, etc. is best avoided. Similarly it is a good practice to commit the password to memory rather than writing it down somewhere.
  3. It may not be safe to leave the computer unattended during a valid session. This might give access to your account information to others.